In the event that a puppet is determined by the puppet owner to have a defect or has gotten an “injury” on the job, we ask that the Ventriloquist first contact us by email or by phone and discuss the problem. If it is something minor, such as a loose fingernail, we will be happy to walk you through the small repair or point you to the section on “Hints and Tips” on the website.
Effective immediately, any repairs done by the puppet owner will be done at the peril of the owner. We will not be responsible for correcting damage caused by well intended puppeteers that then cause major work for us. All time charged to the puppets account will be billed at $25.00/hr.
It is not our intention to be mean or unfair, but when we spend hours fixing problems that we did not create, those are hours we cannot use to create other new puppets.
Until next time,
Steve and JET