Policy on Refunds
Since we do not take orders any longer, all puppets purchased are puppets that you will have had the chance to completely examine from the photograghs provided to you. Study each photo carefully. If need be we can take another photo for you at your request.
Once you commit to the purchase of a puppet, ALL SALES ARE FINAL. We are not unreasonable however. If you receive the puppet and there is a quality issue on a feature that we missed, we only want to deliver top notch quality. We will determine if the problem is one that can be repaired, or fixed to correct the problem. We promise to be fair but our decision is final.